Effective Date: 4th October 2025

Ella Frances respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, and safeguard personal data when you engage with my services or visit my website www.ellafrancesdesigns.com

1. Information I Collect

I may collect the following types of personal information:

• Client contact details (name, email, phone number, business name, billing address).

• Project information (design briefs, branding materials, and content you provide to complete a project).

• Financial information (invoices, payment records — payment is made through Invoicing process of direct bank transfer. No card details are stored internally or via third-party processors.

• Employment or contractor details (if applicable, for team members, freelancers, or suppliers).

• Website analytics data (collected through Framer’s built-in system, which does not use cookies or store personal identifiers).

2. How I Use Your Information

I use personal information to:

• Provide and deliver branding consultancy, branding design & graphic design services.

• Communicate with you about ongoing projects, proposals, invoices, and support.

• Maintain business records and comply with tax or legal obligations within my jurisdiction.

• Improve my services and customer experience.

• Manage internal operations.

  
  

3. Sharing of Information

I do not sell or rent personal data. I may share information only with:

• Legal or regulatory authorities when required by law.

4. Data Security

I use appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss. Access is restricted exclusively to Ella Frances who needs the data for business purposes and operate under strict confidentiality agreements.

5. Data Retention

I retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Clients may request at anytime, the full deletion of any relevant data collected and securely stored by Cauldron. This can be made via written email request to ella@ellafrancesdesign.com.

6. Cookies and Tracking

My website does not use cookies or similar tracking technologies. I use Framer’s built-in analytics, which collects anonymised, aggregated traffic data without relying on cookies.

7. International Data Transfers (if applicable)

If I transfer data outside your country (for example, by using cloud-based services), I ensure appropriate safeguards are in place to protect your information.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data.

• Request correction or deletion of your data.

• Object to or restrict data processing.

• Request data portability.

To exercise your rights, please contact me at ella@ellafrancesdesigns.com

9. Updates to This Policy

I may update this Privacy Policy from time to time. Any changes will be published on my website with the updated effective date.

10. Contact Me

If you have questions about this Privacy Policy or how we handle your personal information, please contact me:

Ella Frances
Email: ella@ellafrancesdesigns.com